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Kraemer, K.L., Dutton, W.H., and Northrop, A. (1981), >The
Management of
Information Systems (New York: Columbia University Press).
The Management of Information Systems was the first major empirical
study to challenge the popular contention that computers improve the productivity,
decision-making, and work environment of personnel at both managemnt and
operational
levels within organizations.
Based on a two-year study of computer implementation in forty-two cities, the
authors point out, however, that when well managed and designed, as in the case of a
few cities, computers can be and have been successfully applied in both management
and
routine operations. They assert further that the key to successful application of
computer technology lies in the policies used for the managment and implementation of
computing
within organizations -- an idea that has since become associated with business process
reengineering.
