COMM 385
Study Guide for Exam 1
What is organizational communication?
- Parsons' organizational types (pp. 8-9)
- functionalist vs. interpretive perspectives (pp. 13-14 and lecture)
- technology & communication (pp. 18-19)
Classical school
- historical development (pp. 26-28 and lecture)
- scientific management (pp. 28-20 and lecture)
- from Fayol, the scalar chain and "Fayol's bridge" only (bottom of 31 and top of 32)
- Weber's theory of bureaucracy (pp. 33-36 and lecture)
- summary on classical theory and communication (pp. 36-37)
Human relations school
- historical development (pp. 37-38 and lecture)
- Hawthorne studies (pp. 38-39 and lecture)
- democratic leadership (p. 40)
- Barnard's contribution (pp. 40-41)
- summary on human relations theory and communication (pp. 42-43)
- principles of job design (Moberg and Caldwell reading)
Systems school
- basic principles and applications to communication (pp. 43-48 and lecture notes)
- social construction of organizations and information equivocality (pp. 48-50 and lecture)
Cultural school
- definition of organizational culture (p. 50)
- types of cultures and cultural attributes (pp. bottom of 51 to54)
- implications (pp. 54-55)
- critical theory (pp. 55-57)
- history and impact of new technologies (pp. 57-61)
Group communication
- pressure for uniformity (pp. 200-205)
- role structure (205-211)
- cohesion and groupthink (211-213)
- principles of supportive communication (pp. 103-106)
Group decision making
- models by Tuckman & Jensen; Gersick; Poole (selections from pp. 213-217)
- group vs. individual decision making (lecture)
Teams and the collective
- self-managing teams (pp. 81-83; 87)
- principles and problems with Japanese management (87-92)
- Hofstede's dimensions of national culture and their implications for organizational communication (lecture)
- groupware and GSS (pp. 117-123 and lecture)
- audioconferencing, videoconferencing, computer conferencing and their effects (225, 227, 228-230 and lecture)