Amy R. Ward is Professor of Data Sciences and Operations in the Marshall School of Business at the University of Southern California (USC). She received her Ph.D. from Stanford University in 2001. Her research focuses on the approximation and control of systems in which uncertainty and variability are present, and cannot be ignored. Service systems are her main application area. She has over 25 journal publications. She received the Marshall Deans Award for Research Excellence in 2015. She is the chair of the Applied Probability Society (term 11/2016-6/2018) and the Service SIG Chair for the MSOM Society (term 6/2017-6/2019).